Getting your Home Ready For Winter

Here’s how to keep your home’s heating and hot water running smoothly during the colder months

- Run your heating on high (e.g. 28°C) before the cold sets in. You may need to allow up to 4 hours for underfloor heating to take effect. If it doesn’t work, contact us — we may need to check your HIU, radiator/tap and other issues may need a plumber.
- Staying on top of payments helps avoid disruption. If you need financial support, we can guide you to trusted organisations like StepChange or National Debtline. Click here for more info
- Aim for no higher than 18–21°C in the day, 15–18°C at night. Lowing by 1°C could help save credit.
- Heat the rooms you use most, and lower temperatures in any spare rooms.
- Close the curtains to keep the heat in (especially overnight), seal gaps around windows/doors where possible. Use draught excluders where possible to stop heat escaping.
- Keep heating sensible — wearing an extra layer can be a cost-effective alternative to save you from needing to increase your thermostat temperature.
- “Eco” modes or smart thermostats can help you heat your home more efficiently.
- Remember, there can be times when the signal is lost on your meter, meaning a possible catch-up of charges occasionally. Don’t wait until the last minute to top up.
- If you have an In Home Display (IHD), this is a great way of keeping up to date on your balance to avoid any unwanted interruptions
- If you have an IHD, make sure to read the user guide to make sure you’ve familiarised yourself with it before winter hits!
- When winter approaches, energy consumption naturally rises. Therefore, we encourage our PAYG customers to build up a positive balance where possible. Keeping your account with a positive balance will mean you can enjoy your heating throughout the colder months without your account balance causing any unnecessary losses in your supply.