Emergencies
If possible and without putting yourself in danger, take a video of the leak. Helping us to identify the source of the leak is important. Then please email this to us at hello@with.energy
Leak
If it is an emergency affecting the whole site, or there is a Heat Interface Unit priority fault then an engineer will attend site within 4 hours.
If it is a non-emergency visit and engineer will attend site within 8 working hours (working hours are 9am-5pm)
If you are a customer in a vulnerable situation we will attend or provide an alternative source of heat within 12 hours.