- Run your heating on high (e.g. 28°C) before the cold sets in. You may need to allow up to 4 hours for underfloor heating to take effect. If it doesn’t work, contact us — we may need to check your HIU, radiator/tap and other issues may need a plumber.
- Staying on top of payments helps avoid disruption. If you need financial support, we can guide you to trusted organisations like StepChange or National Debtline. Click here for more info
- Aim for no higher than 18–21°C in the day, 15–18°C at night. Lowing by 1°C could help save credit.
- Heat the rooms you use most, and lower temperatures in any spare rooms.
- Close the curtains to keep the heat in (especially overnight), seal gaps around windows/doors where possible. Use draught excluders where possible to stop heat escaping.
- Keep heating sensible — wearing an extra layer can be a cost-effective alternative to save you from needing to increase your thermostat temperature.
- “Eco” modes or smart thermostats can help you heat your home more efficiently.
- Remember, there can be times when the signal is lost on your meter, meaning a possible catch-up of charges occasionally. Don’t wait until the last minute to top up.
- If you have an In Home Display (IHD), this is a great way of keeping up to date on your balance to avoid any unwanted interruptions
- If you have an IHD, make sure to read the user guide to make sure you’ve familiarised yourself with it before winter hits!
- When winter approaches, energy consumption naturally rises. Therefore, we encourage our PAYG customers to build up a positive balance where possible. Keeping your account with a positive balance will mean you can enjoy your heating throughout the colder months without your account balance causing any unnecessary losses in your supply.

Winter prep checklist

Energy saving ideas

PAYG winter tips